11/21/2023 0 Comments Slack for emm![]() Learn more about the team member experience with Dropbox EMM. The device does not have the latest set of configurations.The device management is not set correctly.The user is not using the correct Dropbox mobile app. ![]() To fix, check the EMM provider settings on the user's device. If you enable EMM, and then find that one or more of your team members have trouble accessing Dropbox, it's likely that the user's device doesn't have the latest set of configurations from the EMM provider. I enabled EMM, and now a team member isn't able to access Dropbox-what should I do? If you encounter further problems, please contact your EMM provider to troubleshoot. Please verify that the auth token from the Dropbox Admin Console matches the one that's set with your EMM provider. If you encounter issues with the auth token, it's likely that it wasn't set correctly with the third-party EMM provider. I'm having trouble with my auth token-what should I do? ![]() If a team member attempts to sign in to the regular Dropbox app, the sign in will be blocked and the user will be directed to the managed app. The same is true if a team member already has the Dropbox app and tries to sign in. If a team member is currently signed in to one of the Dropbox mobile apps, EMM will automatically sign them out, and only allow sign-in via the EMM-managed app. Once EMM is enabled and authorized, Dropbox will look for the auth token each time a team member signs in (provided the user accesses the Dropbox app from an EMM-managed device). What will my team members see once EMM is enabled? This option will sign users out of the regular Dropbox app, and only allow sign-in via the EMM managed app.Once you've verified that EMM is working as desired in Optional mode, and once you've configured Dropbox with your EMM provider, use the Required option to require EMM for all team members.Users added to the Exceptions list will be able to sign in with either the regular or the EMM Dropbox apps.Go back to the Dropbox Admin console, and add exceptions to the EMM rule, if any.Add an app configuration with the auth token for both iOS and Android devices (if you're asked to enter a configuration key name, use team_emm_token).Add Dropbox EMM (for iOS) and Dropbox Android as applications in your organization app store.Is Slack for EMM not working down or has issues We have made it super easy to fix Slack for EMM at the root to avoid any and all issues. If you’re unsure whether this applies to your organization, we recommend using the regular Slack app. Open your EMM provider's admin console: Slack for EMM is for Slack customers with Enterprise Mobility Management (EMM) enabled.When first setting up EMM, use the Test mode option to ensure it's configured properly.Copy the authentication (auth) token you receive.Under Devices, click Enterprise Mobility Management (EMM).Log in to with your admin credentials.To enable EMM, you’ll need a third-party EMM provider to manage mobile device access at your organization. How to enable Enterprise Mobility Management
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